Effective Date: 08/10/2025
At Kenya Betting Community (“we,” “our,” or “us”), we are committed to providing transparent, fair, and secure services for all users. This Refund Policy explains the terms and conditions under which refunds may be granted for services purchased on our platform, including premium listings, advertising packages, and subscriptions. By using our services, you agree to this Refund Policy.

Refunds are only applicable in specific circumstances. All refund requests must be submitted in writing via admin@kenyabettingcommunity.com within 14 days of the purchase or payment. Eligible circumstances may include:

• Technical Failures: If a paid service is unavailable due to system errors or technical issues on our platform, and we are unable to resolve the issue within a reasonable time frame.

• Duplicate Payments: If a user accidentally pays twice for the same service.

• Incorrect Billing: If a payment is incorrectly charged due to administrative errors.

Please note that purchasing a listing, advertising package, or subscription confirms your acceptance of the service terms. Refunds will not be granted due to changes in user preference, regret, or failure to utilize the service.

Our premium listing packages (Monthly, Semi-Annual, Annual, and Two-Year options) are prepaid and non-refundable once activated. Refunds may be considered only in cases where we fail to provide the agreed-upon listing service due to platform errors. Users are encouraged to review package details before purchasing.

Advertising banners, featured listings, and top spot placements are billed separately. Refunds for these services will only be issued if the ad placement fails due to technical problems on our platform and cannot be rectified within a reasonable period. Partial refunds may be offered in proportion to the unutilized service period.

All payments are processed through secure and verified payment gateways. Users disputing a charge should contact us first before contacting their financial institution. We aim to resolve disputes promptly and fairly.

Refunds, if approved, will be issued via the same payment method used for the original transaction. Please allow 5–10 business days for the refund to reflect in your account.

• We do not offer refunds for services rendered correctly and as advertised.

• Refunds do not apply to any bonuses, promotions, or third-party services accessed through our platform.

• Any refund granted does not imply future eligibility or affect ongoing subscriptions.
  
  

For refund requests, questions, or concerns, please contact our support team:
Email: admin@kenyabettingcommunity.com
Phone: +254711000100

As a community supporting Kenya’s betting industry, we operate in compliance with the Betting Control and Licensing Board (BCLB) regulations. Refund practices are aligned with responsible and ethical business operations to ensure fairness for all users.

By using Kenya Betting Community’s paid services, you acknowledge that you have read, understood, and agreed to this Refund Policy. We reserve the right to update this policy at any time, with updates posted on our website. Continued use of our services constitutes acceptance of any changes.